FAQs - Breast/feeding Support
You likely have a lot of questions about how this all works. From payment to logistics, we've got the answers for you here. We support your family with whatever choices feel right for you. 0% judgement. 100% commitment.
Confident. Supported. Informed.
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Do you come to our home? Do you have a lactation clinic option?
We offer in home support, virtual support, and we also frequently refer families to an OHIP covered lactation clinic, that specializes in tongue ties.
We follow Covid-19 protocols during all of our sessions, which includes wearing a mask and impeccable hand hygiene.
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How do payments work?
To reserve your spot in advance, a 50% deposit is required. Full payment, for your sessions, is required before our scheduled time together.
Payment by e-transfer is preferable but we can also accept payment via credit card upon request. HST will be added to your invoice.
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What is your refund policy?
Unless there are extenuating circumstances, we are not able to offer refunds. Covid-19 has increased our ability to be flexible. In the past 2 years we have had to rejig support offerings, for some families, by moving to online support.
We know life can be unpredictable (especially with a baby). However, we do require 24 hours notice for any changes to appointments. A $50 fee will be applied if 24 hours notice is not provided.
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What happens once I sign on with you?
Once you’ve chosen a package and submitted your first payment, we’ll ask you to complete e-intake and consent forms. Then we’ll select the dates for your session (s) and text and email support support begins immediately.
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Do you offer additional services?
Yes! We offer private pre- or post-natal yoga and pilates (by request), private childbirth education, birth support, infant sleep education, babywearing education, and postpartum doula support.
That said, we do share a lot of knowledge related to these areas as part of our sessions.
For example, we can discuss and provide practical strategies related to infant sleep, as well as explore normal baby growth and development, and how to support whatever stage your baby is in.
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How do you feel about formula and bottle feeding?
So long as you’re informed, we support whatever feels right for you. We have personal and professional experience with a wide range of feeding methods, and we are able to support you in whatever feeding method you're currently using. We are also able to offer a range of tips to help you achieve any goals that you might have i.e. exclusively breastfeeding, fully bottle feeding, weaning, using a bottle, pumping etc.
At the end of the day, how you feel about feeding your baby will depend less on what method you use than on whether you felt informed and supported in your decisions. So that’s what we aim to provide for you, no matter what your preferences.
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What is your accessibility like? What hours are you available? What is your preferred method of communication? Can I contact you after our session?
Once you sign on with us, we’ll discuss dates and timing further, as our availability does shift. In a nutshell, we’re available for in person weekday visits between the hours of 10am and 2pm, with some weekend and evening availability. We’re available for text and email support from 9 a.m to 9 p.m.
Phone and video calls can be scheduled on an as-needed basis.
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How would you work with my partner, and other family members, to make sure they are supported and that they feel like they are supporting me?
The bottom line is that we are not – in any way – here to replace your partner or any family members; rather we are there to guide and support you all.
We are here to answer your partner's and family member's questions too and share tips with them, so that they can fully engage with and support you and your baby, on your feeding journey.
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Are you ok with pets?
Thanks for asking! We always like to know if we’re entering a home with pets. The majority of our team are allergy free and feel comfortable with dogs & cats - snakes on the other hand…
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What exactly will our visits look like?
Lactation and Breast/feeding sessions are catered to your needs. We always include a check in chat, as a way to debrief and catch up on how feeding and parenting is going. Every session will also include a full medical history, to make sure we’re fully supporting your unique feeding situation.
We can also offer practical help such as:
Optimizing your latch for comfort, milk production and milk transfer (getting baby enough milk).
Tips to resolve pain and damage, from feeding and/or pumping.
Specific tips for conditions such as nipple blebs, vasospasm and mastitis.
Providing information on tongue ties and how they may be affecting breastfeeding or feeding.
Optimizing the usage of feeding tools such as feeding tubes at the breast or finger feeding, bottle feeding and pumping.
Tips to transition to solid foods.
How to manage breastfeeding and back to work.
Referrals to health care professionals, for you and baby.
We do not:
Offer medical advice.
Prescribe medications.
Make decisions for you.
Judge your feeding methods, your birth or your parenting.
At your request, we can send along notes from our session and your feeding plan to your care provider. We can also refer you to appropriate medical professionals who are able to perform tongue tie releases, prescribe medication, or assess your baby’s medical needs.