FAQs - Infant Sleep Education & Coaching
You likely have a lot of questions about how this all works. From payment to logistics, we've got the answers for you here. We support your family with whatever choices feel right for you. 0% judgement. 100% commitment.
Confident. Supported. Informed.
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Do you come to our home or are sleep support sessions run online?
Our holistic Sleep Education and Sleep Coaching sessions take place virtually, across Toronto and Ontario, and the wider world. Each package includes a sleep evaluation for your child, with notes emailed to you following your session, and follow up phone calls, post session.
More complete packages also include family wellness assessment, a customized sleep strategy package and a greater amount of follow up support.
In person visits are possible based on availability.
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How do payments work?
25% of your package price is payable upon signing and full payment is due by the start of your first session.
Payment by e-transfer is preferable but we can also accept payment via credit card upon request. HST will be added to your invoice.
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What is your refund policy?
Unless there are extenuating circumstances, we are not able to offer refunds.
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What happens once I sign on with you?
Once you’ve chosen a package and submitted your first payment, we’ll ask you to complete e-intake and consent forms. Then you’ll select the dates for your sleep coaching session.
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Do you offer additional services?
Yes! We offer private pre- or post-natal yoga and pilates (by request), private childbirth education, birth support, infant sleep education, babywearing education, breastfeeding education and lactation consultancy, in addition to birth and postpartum support.
That said, we do share a lot of knowledge related to these areas as part of our doula support packages.
For example, we always discuss – and provide practical strategies related to infant sleep at postnatal appointments, and breast/feeding support and babywearing education is always available to existing clients postpartum.
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Do you sleep train?
We do not offer sleeping training but we do support your baby’s (and your family’s) unique sleep needs. Newborns and young babies are very in tune with their bodies and wake for a reason. We trust babies to tell us what they need.
For babies between the ages of 0-6 months, our holistic sleep coaching will focus on Sleep Education, Sleep Hygiene and Sleep Shaping. Our Holistic Sleep Coaching, focused on making changes, is available for babies 6 months plus, following current infant mental health practices.
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How do you feel about formula and bottle feeding?
So long as you’re informed, we support whatever feels right for you. We have personal and professional experience with a wide range of feeding methods, and we are able to support you in whatever feeding method you're currently using. We are also able to offer a range of tips to help you achieve any goals that you might have i.e. exclusively breastfeeding, fully bottle feeding, weaning, using a bottle, pumping etc.
At the end of the day, how you feel about feeding your baby will depend less on what method you use than on whether you felt informed and supported in your decisions. So that’s what we aim to provide for you, no matter what your preferences.
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What is your accessibility like for between visit questions? What hours are you available? What is your preferred method of communication?
Once you sign on with us, we’ll further discuss the booking process and offer you a range of potential dates for your sleep coaching session. For pre and post session questions, we’re available between the hours of 9am and 5pm every day for phone, text and email support.
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How would you work with my partner to make sure they are involved in the sleep plan?
The bottom line is that we are here to support your family unit. We know that when changes are happening, it makes all the difference when both parents feel confident in the process.
We are here to answer your partner's questions and concerns too - getting more sleep is important for everyone in the household.
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What exactly will our visits look like?
Sleep Coaching and Education sessions are catered to your needs. We always include a check in chat, which includes a wellness assessment, and a check in on sleep hygiene, and baby’s sleep habits.
We can also offer practical help such as:
Offering tips and answering questions on infant care, breastfeeding and feeding, babywearing, and infant sleep.
Offering tips and answering non-medical questions regarding your own health, healing and well being.
Watching your baby while you take a nap.
Offering some breathing and light movement options for helping you to feel better and more connected to your body again.
We do not:
Provide any medical care or medical advice.